Category Archives: Customer Service Tips

Spice Up Your Marketing with Storytelling

One of the ways to impact your marketing is by adding stories. Everyone loves a story, and stories are more memorable compared to almost any marketing copy. Here are a couple of tips on how to use and place stories … Continue reading

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Five Ways to Add Pizzazz to Your Customer Service

Five Ways to Add Pizzazz to Your Customer Service It’s the little things that add up to make an exceptional experience for your customers. Here are five “little things” you can add to your services to create an exponentially memorable … Continue reading

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The Death of the Annual Performance Review

The Death of the Annual Performance Review If you have employees, you probably also have a process to help them understand how they are doing on their job performance. There’s a new trend in large companies to kill the annual … Continue reading

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Cool Apps: Hootsuite

Social media is an awesome marketing tool, but it can also be a huge time drain.  If you post regularly, or want to post regularly, and use multiple social media platforms, such as Twitter, LinkedIn, Facebook, and Google+, then an … Continue reading

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Cool Apps: Google Forms

Cool Apps:  Google Forms Do you ever need to collect information from your customers?  There are many ways to do it: a form in Microsoft Word®, a fillable PDF, and a Web form are all very common.  Less common, but … Continue reading

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5 Tips to Implement to Give Your Clients 5-Star Service

Are you interested in being known for your extraordinary customer service?  Or perhaps you just want your customers to feel like it’s easy to work with you or purchase from you.  If so, try these five tips for five-star client … Continue reading

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Six Ways to Put the Spring in Your Sales

  Six Ways to Put the Spring in Your Sales Spring denotes new growth, fresh starts, and spring cleaning.  Why not apply these ideas to your sales so they can blossom along with spring flowers?  Here are six ideas to … Continue reading

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5 Ways to Delight Your Customers

5 Ways to Delight Your Customers Providing great service can make a huge difference in a small business. For companies like Zappos, Nordstrom, and Southwest Airlines, customer service is a differentiator from their competitors. Done right, good customer service can … Continue reading

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Is Your Website Mobile-Friendly?

You may have heard that Google has rolled out a new search algorithm that ranks mobile-friendly websites higher than sites that are not mobile-friendly.   You don’t need to worry too much about this unless you rely on website leads for … Continue reading

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Cool Apps: Zapier

Do you need to get data from one app to another? If so, it’s time to check out Zapier. You might be moving data manually from, let’s say, your shopping cart to your CRM or from Evernote to Google Docs, … Continue reading

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